help_outline Help & FAQ

To get started, click on "Register as Seller" from the campaign page. Fill out your information, set your fundraising goal, and you'll receive a unique link to share with your network. You can also add helpers who can fundraise on your behalf.

During registration, you can set your personal fundraising goal. This can be updated later from your seller dashboard. We recommend setting an achievable goal that motivates you and your supporters!

Yes! You can add up to 5 helpers who will receive their own unique fundraising links. Their donations will count toward your overall total. Add helpers from your seller dashboard by sending them an invitation link.

Your seller dashboard provides share buttons for social media, email, and SMS. You can also copy your unique link and share it anywhere. We provide pre-written messages to make sharing easy!

Funds are typically distributed after the campaign ends. Your campaign administrator will provide specific details about the disbursement schedule and method during the campaign kickoff.

Yes! Your seller dashboard shows all donations attributed to you, including donor names (when provided), amounts, and dates. You can also see which donations came through your helpers.

A helper is someone who assists a seller by fundraising on their behalf. As a helper, you get your own unique link, and all donations through your link count toward the seller's goal. You can also compete on the helper leaderboard!

A seller must invite you to be their helper. You'll receive an invitation link via email or text. Click the link, complete the registration (including 3-5 contacts), and start fundraising!

Yes, you can set a personal fundraising goal that works for you. This goal is separate from the seller's goal and helps you track your individual progress.

Currently, you can only help one seller per campaign. However, you can participate as a helper in multiple campaigns running at different times.

Absolutely! Helpers have their own leaderboard showing top performers. You'll also be credited on the seller's page for the donations you bring in.

Click on any seller or helper's fundraising link, or visit the main campaign page. Fill out the donation form with your information and payment details. You'll receive an email receipt immediately after your donation is processed.

Yes! We use Stripe, a leading payment processor trusted by millions. Your payment information is encrypted and never stored on our servers. All transactions are secure and PCI compliant.

Yes, you'll receive an email receipt immediately after your donation. This receipt includes all necessary information for tax deduction purposes. Please consult with your tax advisor for specific guidance.

Yes, you can choose to make your donation anonymous during checkout. Your name won't appear on public leaderboards, but it will appear on the seller's private donor list for thank-you purposes.

Absolutely! You can donate to as many sellers and helpers as you'd like. Each donation will be attributed to the respective seller or helper's page you donated through.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and debit cards through our secure payment processor, Stripe.

Campaign duration varies and is set by the campaign organizer. Check the campaign page for specific start and end dates. Typical campaigns run for 2-4 weeks.

Funds raised go directly to the organization running the campaign. Specific allocation details are provided on each campaign's main page by the organizer.

Payment processing fees (approximately 2.9% + $0.30 per transaction) are either deducted from donations or covered by the organization. Campaign administrators can configure whether fees are passed to donors or absorbed.

Yes! You can be a seller in one campaign and a helper in another, or participate in multiple campaigns as a seller if they run at different times or allow it.

All donations are final regardless of whether the campaign goal is met. Funds raised go to the organization as planned. Some campaigns offer prizes for top performers regardless of overall goal achievement.

Click on "Login" and then "Forgot Password." Enter your email address and we'll send you instructions to reset your password. If you don't receive the email within a few minutes, check your spam folder.

Try refreshing the page, clearing your browser cache, or using a different browser. If the problem persists, contact support with details about what you're seeing and what browser you're using.

Yes! Log in to your dashboard and click on "Edit Profile" or "Settings." You can update most of your information there. Some details may require contacting support to change.

Check your spam folder first. If you still can't find it, contact support with your donation details (date, amount, email used) and we'll resend your receipt.

Visit our Contact page and fill out the support form, or email us directly at support@example.com. We typically respond within 24 hours during business days.